Click here to pay bill by credit card on-line.
On-line bill pay is a secure site. You may also pay a bill by credit card on the phone by calling 269-639-2985.
To know more about our financial services, read the information below and the frequently asked questions linked at the right.
South Haven Health System's financial services are available to assist you with your hospital or clinic bill. The hospital will submit your hospital or clinic services claim to your insurance. However, you are responsible for making certain that your bill is paid.
Your bill reflects all the services you received during your visit. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services, which include items your physician ordered for you such as supplies, medications and tests.
Physician services are billed separately. If you delivered a baby, you will receive a bill from your obstetrician and from the baby’s pediatrician. You may also receive a bill for professional fees for interpretation of certain lab tests, x-rays or anesthesia.
South Haven Health System bills the same full charges to all patients. We contract with insurance carriers and those contracts may discount the amount the carrier will actually pay South Haven Health System for the services rendered.
Patients are responsible for all remaining account balances not paid by their insurance plans. If you are insured by a government program, (Medicare or Medicaid), your self-pay responsibility is determined by the government program. If you are insured by a commercial carrier, your self-pay responsibility will be determined by your carrier and based on the benefits of your plan. Please refer to the Explanation of Benefits summary you received from your plan to learn how your carrier determined their payment and your self-pay responsibility.
If you do not have insurance, as a self pay patient it is your responsibility to pay for your services. We offer you the following payment options:
- 20% discount for those with no insurance and paid in full within 30 days.
- CarePayment, interest free payment plan for hospital services only. Does not include clinic services.
- Payment Installment Plan for clinic services only.
- Financial assistance program, requires a completed Financial Assistance Application and proof of income. You may print a Financial Assistance Application by clicking the link on the right and take it to your visit with the Financial Counselor.
For assistance in resolving your medical bills, you may visit or call our Financial Counselor Monday – Friday 8:30 am to 4:30 pm. For your convenience, the Financial Counselor is located in the hospital main entrance foyer. Or call 269-639-2985.